SUPPORT (We have shut down our other external support site)

Present On-Guard Clients
Please use the "log Me In" form located on the Home Page right side-bar.  Contact support or your sales representative if you do not have a user name and password.

Resident Questionnaire
We are asked all the time about the questionnaire that the Residents should fill out so that the data can be loaded into the On-Guard system. On of the most important pieces of information to be supplied by the resident is the PIN #. This identifies the resident to the Security Officer that he or she is actually talking to the resident. By clicking below you can download a copy of a suggested form in Word RTF format.

Download the Questionnaire in Word RTF format

Should I Upgrade to V3.6+?
If you want some of the new features available in V3.6+ such as the ability to have your residents update their own data via the Internet, or using a magnetic card reader integrated keyboard to read driver license data then you should strongly consider the upgrade. Report capability improvement.

Bear in mind that you will also be running Windows 2000, Windows XP, or Windows Vista and Windows 7. Additionally, you must be running FileMaker 11. Please use Contact to ask for the upgrade pricing if you do not have a Support Plan.

Where Do I Begin?
In the On-Guard subdirectory there is a subdirectory named "Where Do I Begin." Inside is a file named "WhereToBegin.txt." By opening this TXT file, you should have a pretty good roadmap of the tasks to be performed.

As you are aware, you can always contact us for assistance!

File Location
All files that are associated with On-Guard are installed in the C:/Program Files/On-Guard subdirectory. There is a lot of information included in this subdirectory including an On-Guard Demo copy in which there is data already in it. By looking at the Demo file you can learn a lot about what you can do to make the On-Guard system work for your community.

Again, if you are having any difficulty, please call us for assistance.

FileMaker Trial Software
If you have recently purchased On-Guard, you should be aware that you have 30 days to return the sofware and receive a refund. As such, a trial copy of FileMaker is included with your installation CD. If you wish to accept the On-Guard software before the trial version expires, please send us an e-mail and we will send you the fully registered version.

Once again, if you have any questions, please e-mail us or call for assistance.

Security Officers Accepting E-mail and/or Voice Mail
We receive a lot of questions on these points. Should the Security Officers accept E-Mail instructions or Voice Mail instructions? For E-mail, the answer is "Yes" if you have a dedicated E-mail address, the E-mail software and the software is set to automatically receive the E-mail, AND the Security Officer is aware of the E-mails that are incomming.

Regarding Voice Mail, the answer is also"Yes" if you have telephone hardware with a separate mailbox for the Security Officers AND they are trained to check to see if there is a Voice Mail or there is a notification on the telephone that a Voice Mail is present.

In both cases the Resident must supply a PIN # to authenticate that the message is valid.